Terms & Conditions - Sublime Science

1. Introduction
These Terms and Conditions form the agreement between Sublime Science Labs Ltd ("Company," "We," or "Us") and you, the customer ("You" or "Your"), for the provision of science parties, events, and related goods within the UK, under English law. 

2. Terms of Service
2.1 By booking our services or purchasing goods from us, you agree to these Terms and Conditions. These apply to all users, including visitors, customers, and vendors.
2.2 We reserve the right to refuse, limit, or cancel orders at our discretion, and we will notify you promptly if this occurs. 

3. Information about Us
3.1 Sublime Science Labs Ltd is registered in the UK (Company Number: 15933481) at Unit 4, Fernleigh Business Park, Blaby Road, Enderby, Leicester, LE19 4AQ. Our VAT registration number is 475442377.
3.2 We specialise in providing science-themed entertainment services and related products for various events and celebrations.
3.3 If you need to contact us, please call 0116 380 0750, write to our postal address, or email us at hello@sublimescience.com. 

4. Our Contract with You
4.1 Our acceptance of your order will be confirmed via email, at which point a binding contract will come into effect.
4.2 If we cannot accept your order, we will inform you as soon as possible and will not charge you for the services.
4.3 Our services are exclusively available within the UK.
4.4 If you wish to make changes to your order, please notify us as early as possible. We will inform you of any potential impacts on costs or scheduling before confirming the changes. 

5. Our Services
5.1 We make every effort to ensure our website accurately represents our products and services. However, minor variations may occasionally occur but will not significantly differ from the advertised descriptions or images.
5.2 Packaging and contents of party bags may occasionally vary from the advertised images, but the overall value and quality will remain consistent.
5.3 Dry Ice: We endeavour to ensure timely delivery of dry ice, but we may not be fully responsible for delays by third-party suppliers. However, we will assess each case individually to determine our liability. 

6. Payment Terms
In the event of a pricing error, we will inform you promptly, and you will have the option to cancel your order without any penalty.
6.1 Individuals: A £50 non-refundable deposit is required upon booking. The remaining balance must be paid at least 14 days before your event. Cancellation terms are outlined in Section 12.
6.2 Schools: Full payment must be received at least 30 days prior to the event date. Cancellation terms are outlined in Section 12. 

7. Non-Payment and Right to Cancel
We reserve the right to cancel your event if full payment is not received by the due date. Please note that you may still be liable for non-refundable deposits and outstanding balances. 

8. Late Payment
Interest will be charged on overdue payments at a rate of 8% above the Bank of England base rate, accruing daily from the payment due date until the payment is fully settled. 

9. Money-Back Guarantee on Services
9.1 Our money-back guarantee applies in cases where there are significant deficiencies in the quality or delivery of our service.
9.2 To be eligible for a full refund, substantial failures must have occurred. Please notify us promptly – notify your presenter at the time of the event as well as notifying us by email or phone call after the event.
9.3 Partial refunds may be considered for lesser issues impacting the event. Please notify the presenter during the event if you encounter issues.
9.4 Minor delays, minor technical difficulties resolved during the event, or subjective dissatisfaction alone will not qualify for refunds.
9.5 Requests for refunds must be submitted to us in writing within a reasonable timeframe, typically within 14 days following the event. We will review your claim within seven business days. 

10. Customer Responsibilities
10.1 You must provide a suitable venue including a table, parking facilities, and inform us of any special requirements such as allergies or accessibility needs. Venues should have liability insurance; typically, a household policy covers this requirement for private residences.
10.2 You are responsible for supervising all children attending the event, with a maximum attendance of 30 guests.
10.3 Our events are designed for children aged 5 to 12. Guests outside this age group may attend at your discretion and responsibility.
10.4 Failure to provide essential information or venue access may lead to additional charges or cancellation of the event. 

11. Health and Safety
You must inform us of any medical conditions or allergies that attendees may have. We accept liability only in cases of negligence by our representatives. 

12. Cancellation
12.1 If you wish to cancel your booking, please provide us with written notice. If you cancel more than 30 days before the event, 50% of the invoice amount (excluding deposits) will be waived. If you cancel within 30 days, the full amount remains payable.
12.2 In the unlikely event that we have to cancel your booking due to unforeseen circumstances, such as illness or force majeure, we will either reschedule your event or issue a full refund. Liability for foreseeable losses will be assessed individually. 

13. Force Majeure
We will not be liable for non-performance due to circumstances beyond our control, including but not limited to natural disasters, pandemics, or government actions. 

14. Liability
We accept liability for direct and foreseeable losses resulting from our negligence or breach of contract, up to the total value of the service or products provided. We exclude liability for indirect or consequential losses, such as loss of profit, business interruption, or economic losses, except where prohibited by law. 

15. Physical Goods and Delivery
15.1 We will make every reasonable effort to ensure that physical goods are delivered within the estimated delivery times provided at the point of purchase. However, delivery times are not guaranteed and may occasionally be subject to delays beyond our control caused by third-party couriers. In the event of significant delay, we will inform you promptly and discuss available options.
15.2 Please report any damaged or defective goods within a reasonable timeframe, typically within 14 days of receipt.
15.3 You have the right to return unopened goods within 14 days of receipt, under the Consumer Contracts Regulations 2013, for a full refund.
15.4 Returns are accepted for defective or unopened goods as detailed above. 

16. Our Rights to Make Changes
We reserve the right to make minor adjustments to our services or products to comply with legal or practical requirements, provided these changes do not materially affect your experience. 

17. Transfer of Contract
17.1 If our business ownership changes, we reserve the right to transfer existing contracts to new owners and will notify you in writing of any such transfer.
17.2 You may transfer your rights or obligations under these terms with our written consent, which will not be unreasonably withheld. 

18. Privacy Policy
Please refer to our separate Privacy Policy for details on data handling. We reserve the right to publish customer feedback. 

19. Governing Law
19.1 If any part of these terms is found unlawful, the remainder will continue to be enforceable.
19.2 If we delay or fail to enforce our rights immediately under these terms, this does not waive our right to do so later.
19.3 These terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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Copyright 2025 - Sublime Science Labs Ltd - All Rights Reserved - Registered in England and Wales, Company Number 15933481. Registered Address: Unit 4 Fernleigh Business Park, Blaby Rd, Enderby, Leicester LE19 4AQ - Call: 0116 380 0750