Terms & Conditions - Sublime Science

1. Introduction
These Terms and Conditions govern the agreement between Sublime Science Labs Ltd (“Company,” “We,” or “Us”) and you, the customer (“You” or “Your”), for the provision of science parties, events, and related goods within the UK. They are governed by English law and form a legally binding contract between us from the point of booking.
2. Terms of Service
2.1 By booking our services or purchasing goods from us, you agree to be bound by these Terms and Conditions in full. They apply to all customers, whether booking as a private individual, school, or organisation.
2.2 We reserve the right to refuse, limit, or cancel orders at our discretion. We will notify you promptly if this occurs and will not charge you for any services we are unable to provide.
3. Information about Us
3.1 Sublime Science Labs Ltd is a company registered in England and Wales (Company Number: 15933481) at Unit 7, Global Business Park, 14 Wilkinson Road, Cirencester, GL7 1YZ. Our VAT registration number is 475442377.
3.2 We specialise in providing science-themed entertainment, education, and party services, together with related products, for schools, private events, festivals and celebrations.
3.3 You can contact us by telephone on 0116 380 0750, by email at info@sublimescience.com, or by post at our registered address.
4. Our Contract with You
4.1 A binding contract is formed between you and us when we send you a written booking confirmation by email. Please check this confirmation carefully and notify us promptly of any errors.
4.2 If we are unable to accept your booking, we will inform you as soon as possible and will not charge you.
4.3 Our services are available within the UK only.
4.4 If you wish to make changes to your booking, please contact us as early as possible. We will let you know whether the change is possible and whether it affects the price or date.
4.5 Entire Agreement. The written booking confirmation, together with these Terms and Conditions and our Customer Policies document, constitutes the entire agreement between you and us in respect of your booking. No verbal representations, commitments, or promises made by our staff, whether by phone, or in person, form part of the contract unless confirmed in writing by us. If you believe something discussed verbally forms part of your booking, please request written confirmation before the event.
4.6 Incorporated Documents. Our Customer Policies document (covering Health & Safety, Safeguarding, Service Satisfaction, and related matters) forms part of these Terms and Conditions. In the event of any conflict between the Customer Policies document and these Terms and Conditions, these Terms and Conditions shall take precedence.
5. Our Services
5.1 We make every effort to ensure our website accurately represents our services and products. Minor variations may occasionally occur but will not materially differ from the advertised descriptions.
5.2 The packaging and precise contents of party bags may occasionally vary from advertised images, but the overall value and quality will remain consistent.
5.3 Where dry ice is included in your booking, we will make every reasonable effort to ensure timely supply. Delays or non-delivery caused by third-party suppliers are outside our control and do not constitute a breach of contract on our part. We will notify you promptly of any such issue and discuss available alternatives.
5.4 Inclusions. The services, products, and any additional items included in your booking are those set out in your written booking confirmation only. Verbal discussions about add-ons, upgrades, or complimentary items do not form part of the contract unless confirmed in writing by us.
6. Payment Terms
6.1 Private Party Bookings. A non-refundable deposit of £50 is required at the time of booking to secure your date. The remaining balance must be paid in full no later than two weeks before your event. Cancellation terms are set out in Section 12.
6.2 School and Organisation Bookings. No deposit is required. Full payment must be received at least four weeks (28 days) before the event date. Cancellation terms are set out in Section 12.
6.3 Pricing Errors. In the event of a pricing error, we will notify you promptly. You will have the option to proceed at the correct price or cancel your booking without penalty.
6.4 Price Stability. The price quoted at the time of booking will be honoured for all events booked within a month of the date the quote was sent. We will not increase the price of a confirmed booking without your agreement.
7. Non-Payment and Right to Cancel
We reserve the right to cancel your booking if full payment is not received by the due date. In such cases, your deposit (where applicable) will be forfeited, and you may remain liable for any balance outstanding under the terms of Section 12.
8. Late Payment
Interest may be charged on overdue balances at a rate of 8% per annum above the Bank of England base rate, accruing daily from the payment due date until the balance is settled in full. We reserve the right to recover reasonable debt collection costs where necessary.
9. Refunds and Service Quality
9.1 Our refund policy applies where there are significant and substantiated deficiencies in the quality or delivery of our service. Minor delays, technical difficulties resolved during the session, or subjective dissatisfaction alone will not qualify for a refund.
9.2 Raising Concerns. As a condition of any refund claim, concerns about the quality or delivery of the service must be raised directly with the presenter during the event so that they have the opportunity to address the issue immediately. Where a concern is not raised during the session and the presenter completes the event without interruption, the service will be deemed to have been delivered in full and no refund will be due.
9.3 Partial Refunds. Where a lesser issue affects part of the event, a partial refund may be considered at our discretion, provided the concern was raised with the presenter at the time.
9.4 Submitting a Claim. Any refund request must be submitted to us in writing within 14 days of the event. We will acknowledge your request promptly and aim to respond within seven business days.
9.5 Goodwill Gestures. Any goodwill gesture made by Sublime Science – including complimentary goods, vouchers, or credits – is offered without prejudice and without any admission that a complaint is valid or that a refund is due. Goodwill gestures do not constitute a breach of contract, do not set a precedent, and do not create any ongoing obligation on our part.
9.6 Nothing in this Section affects your statutory rights as a consumer under the Consumer Rights Act 2015.
10. Customer Responsibilities
10.1 You must provide a suitable, safe, and accessible venue for the event, including an appropriate performance space, table, and parking for our presenter’s vehicle close to the entrance. Where parking difficulties cause a delay to the start of the session, the time lost may be deducted from the total session time.
10.2 You are responsible for the supervision and welfare of all children attending the event at all times. Our presenters are responsible for the safe delivery of the science activities only. Children under the age of 5 must have 1-to-1 adult supervision throughout.
10.3 You must inform us in advance of any relevant allergies, medical conditions, or additional needs affecting attendees. It is your responsibility to assess the suitability of our activities for individual children.
10.4 Our events are designed for children aged 5 to 12. Guests outside this age range may attend at your discretion and responsibility. Guests under the age of 5 must have one-to-one supervision.
10.5 You are responsible for managing the behaviour of attendees throughout the session to enable activities to be carried out safely and effectively. A maximum attendance of 30 guests applies to all parties and workshops unless otherwise agreed in writing.
10.6 Failure to provide essential information, suitable venue access, or adequate supervision may result in the session being curtailed or cancelled, in which case no refund will be due.
11. Health, Safety and Safeguarding
11.1 Sublime Science holds valid public liability insurance for all activities delivered by our presenters. A copy of our certificate is available on request.
11.2 Our presenters will conduct a brief visual safety check of the event space on arrival and reserve the right to refuse to use any venue or space deemed unsafe for the planned activities. In such circumstances, clause 13.2 will apply.
11.3 We accept liability only for direct losses arising from our own negligence or breach of contract. Children attending the event remain the responsibility of the event organiser at all times.
11.4 Safeguarding. All Sublime Science presenters hold a current Enhanced DBS (Disclosure and Barring Service) check. Our full Safeguarding Policy — including the identity of our nominated Safeguarding Lead — is set out in our Customer Policies document, which forms part of this agreement. Presenters do not take on a supervisory or childcare role at any time.
11.5 Photographs and Media. Our policy on photography, video recording, and use of event footage for marketing purposes is set out in our Customer Policies document.
12. Cancellation and Rearrangement
12.1 Cancellation by You. If you wish to cancel your booking, you must notify us in writing. The following terms apply based on the notice given before the event date:
- More than 4 weeks’ notice: Your £50 deposit will be forfeited. No further payment is due. For school and organisation bookings where the full balance has not yet been paid, no further sum will be owed.

- Within 4 weeks of the event: The full booking fee is due and payable. Where the balance has already been paid, no refund will be given. Where the balance has not yet been paid at the time of cancellation, it remains payable in full.

12.2 Rearrangements. Where you request to rearrange your event rather than cancel – for example due to illness – we will do our best to accommodate this subject to presenter and diary availability. Each booking is entitled to one complimentary rearrangement, provided at least 48 hours’ notice is given. Where less than 48 hours’ notice is given, or a second rearrangement is requested, the cancellation terms in clause 12.1 will apply based on the notice given before the original event date. 

12.3 Cancellation by Us. In the unlikely event that we must cancel your booking due to unforeseen circumstances – such as presenter illness or force majeure – we will contact you as soon as possible and offer either a full refund or an alternative date. We will not be liable for indirect losses arising from our cancellation.
13. Right to Terminate a Session and Staff Welfare
13.1 We reserve the right to pause or terminate a session at any point where: (a) the venue is deemed unsafe for the planned activities; (b) the number or behaviour of attendees makes it impossible or unsafe for the presenter to continue; or (c) the event organiser or any attendee acts in an abusive, threatening, or aggressive manner toward our presenter or any member of our staff. Where a session is terminated for reasons within the event organiser’s control, no refund will be due.
13.2 Our presenters have the right to work in a safe and respectful environment. We will not require any member of our team to continue working in circumstances where their safety or wellbeing is at risk.
14. Force Majeure
We will not be liable for any failure or delay in performing our obligations where that failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, severe weather, government restrictions, or third-party supplier failures. We will notify you as soon as reasonably practicable and will work with you to find an appropriate solution.
15. Liability
15.1 We accept liability for direct and foreseeable losses resulting from our negligence or material breach of contract, up to the total value of the services or products booked.
15.2 We exclude liability for indirect or consequential losses, including but not limited to loss of enjoyment, loss of profit, or costs incurred as a result of cancellation or rescheduling, except where such exclusion is prohibited by law.
15.3 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded under the Consumer Rights Act 2015 or any other applicable legislation.
16. Physical Goods and Delivery
16.1 We will make every reasonable effort to deliver physical goods within the estimated timeframes provided at the point of purchase. Delivery times are not guaranteed and may be subject to delays caused by third-party couriers beyond our control. We will notify you promptly of any significant delay.
16.2 Please inspect goods on receipt and report any damage or defect to us in writing within 14 days of receipt.
16.3 Where goods are ordered and delivered separately from an event (for example, party bags purchased online), you have the right to return unopened goods within 14 days of receipt for a full refund, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right does not apply to goods provided as part of an event package on the day of the event.
16.4 Returns of defective or eligible unopened goods should be arranged by contacting us in the first instance.
17. Our Rights to Make Changes
We reserve the right to make minor adjustments to our services or products where necessary to comply with legal requirements or practical circumstances, provided such changes do not materially affect the nature or quality of what you have booked. We will notify you of any material change and give you the option to cancel without penalty if you do not wish to proceed.
18. Transfer of Contract
18.1 In the event of a change in the ownership of our business, we reserve the right to transfer existing contracts to new owners. We will notify you in writing of any such transfer.
18.2 You may not transfer your rights or obligations under these Terms without our prior written consent, which will not be unreasonably withheld.
19. Privacy and Data Protection
We process your personal data in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018. Our Privacy Policy is available on our website at sublimescience.com and explains how we collect, use, and protect your information. We reserve the right to publish anonymised customer feedback.
20. General
20.1 Severability. If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
20.2 Waiver. If we delay or fail to enforce any right under these Terms, that does not constitute a waiver of that right and does not prevent us from enforcing it at a later date.
20.3 Third Parties. These Terms and Conditions are between you and Sublime Science Labs Ltd. No third party has any right to enforce any term of this agreement under the Contracts (Rights of Third Parties) Act 1999.
21. Governing Law and Disputes
21.1 These Terms and Conditions are governed by the law of England and Wales.
21.2 Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
21.3 We always aim to resolve disputes fairly and efficiently. If you have a complaint, please contact us in the first instance so that we have the opportunity to address it.

Home - About - Privacy Policy - Terms & Conditions - Facebook - Instagram - LinkedIn - Twitter - Sitemap - Blog - Contact

Copyright: Sublime Science Labs Ltd - All Rights Reserved - Registered in England and Wales, Company Number 15933481
Registered Address: Unit 7 Global Business Park, 14 Wilkinson Rd, Cirencester GL7 1YZ - Call: 0116 380 0750